FAQs
1. What is Nooch Pets?
Nooch Pets is a premium pet care brand that focuses on creating high-quality grooming, wellbeing, and treat products. We aim to enhance the health and happiness of pets through sustainably sourced ingredients, effective formulations, and customer education.
2. Are your products safe for all pets?
Yes, all Nooch Pets products are designed with your pet’s health and safety in mind. However, we recommend checking the specific product guidelines for any species-specific advice and doing a patch test if using a product for the first time.
3. Where are Nooch Pets products made?
Nooch Pets products are proudly made in Australia using responsibly sourced ingredients. We prioritize quality and sustainability in all our formulations.
4. How can I place an order on Nooch Pets' website?
Simply browse our online store, add the items you'd like to purchase to your cart, and proceed to checkout. You'll be able to enter your shipping information and payment details to complete the order.
5. Do you offer international shipping?
Yes, we offer international shipping. Shipping rates and times may vary depending on your location. Please refer to our shipping policy for more details on international orders.
6. How do I know which products are right for my pet?
We provide detailed product descriptions and ingredient lists on each product page to help you make an informed choice. If you're unsure, feel free to reach out to us for personalized advice based on your pet’s specific needs.
7. Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, but we will do our best to accommodate any changes or cancellations before your order is shipped.
8. How can I contact customer service?
You can contact our customer service team via our Contact Us page, where you'll find our email address and phone number. We're happy to assist with any questions or concerns!
9. What should I do if my product is damaged or defective?
If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and offer a replacement or refund, depending on the situation.
10. Do you offer any discounts or promotions?
Yes! We occasionally offer discounts, promotions, and special deals. Be sure to sign up for our newsletter to receive updates on sales, new products, and exclusive offers.